Returns & Claims
For the Nano Crew store and every brand store on Nano Crew.
Every piece is made to order, so we can't accept buyer's-remorse returns or size swaps. What we'll always make right is a problem with the item itself.
You can open a claim if your order is
- Defective — a misprint, a flaw, or a manufacturing fault
- Wrong item — not what you ordered (wrong product, color, or size)
- Damaged — it arrived damaged in transit
- Not received — tracking says delivered but it never arrived
The window
You have 7 days from the day your order ships to open a claim. After that, the claim window has closed.
How to request
Head to Request a return, enter the email you ordered with and your order number (it's in your confirmation email), then pick the issue. For a defective or damaged item, add a photo of the problem — we need it to make it right. We'll review and email you with the resolution: a free reprint or a refund.